The Communications section is a division of Staff/Support Services commanded by
Inspector Dennis Canon, directly supervised by Captain Christopher Page and is the first level of contact for the public and is one of the busiest areas of the police department. They are responsible for handling incoming calls for service, not only for the police department, but also for the fire and emergency medical services. The personnel assigned to this area are highly trained individuals, required to have successfully passed Basic Emergency Communicators course, Emergency Medical Dispatch courses, Jailer's Certification course, chemical defensive weapons course, receive N.C.I.C. certification and advanced first aid courses including C.P.R. All 9-1-1 calls come into this area, and the personnel must be able to handle citizens in crisis and maintain their composure to notify the proper units to answer the call. The personnel assigned to the communications section are also required to function as jailers manning the control board for the jail, and to fill in for the detention specialist when they are absent. On the average there are three dispatcher / jailers on duty at any one time.
The jail section is likewise supervised by Captain Christopher Page, who's duties also include ensuring that the jail complies with all standards as set out by the Tennessee Corrections manual and Tennessee State Law as a Type I facility. The Bartlett Jail upgraded to a Type I from a Type II facility, upon the move to our new Justice Complex in 1998, allowing the detention of inmates longer than the 72 hours allowed by a Type II facility and is much more regulated. The duties of jailer has just recently been separated from the communications section. These detention specialist likewise must be highly trained to process and handle detainees. They are responsible for the day to day welfare of the inmates, receiving and processing the inmates including photographing, fingerprinting and classifying. Detention specialist handle the inmate's on visitation, and prepare the proper paperwork for the inmate's release including taking bond money and bonds from surety companies. When the inmate has a court appearance, the detention specialist is responsible for ensuring that the proper inmate is taken to court, and their movement throughout the jail area. Detention specialist prepare and deliver the inmate's meals.