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Posted on: April 7, 2022

AN IMPORTANT MESSAGE FROM THE WATER DEPARTMENT

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The Bartlett Water Department has an important message for customers who wish to pay their water utility bills by recurring credit card payment.  The new Credit Card processing service provider cannot process recurring credit card payments at the current time.  Customers may still pay their utility bills via credit card on the City’s online payments portal or over the counter at city hall.  However, credit card information for recurring payments currently cannot be saved in our system.  The service provider is working with the City’s Information Technology staff to provide a solution for this issue.  We will notify customers via our website and through social media as soon as this issue is resolved.  Please know you may still sign up for bank draft, drop payments in our drop box located at city hall, or mail your payment in the envelope provided with your billing statement.

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