Utility Billing/Water Department

New Service:

New service may be initiated by one of the following options. You may also call our office @ 901-385-5585 for information.

Option 1 (Remote): Fill out this Form to request an application be sent to you to complete and sign electronically. You may also call our office to request an online application be sent to you.

Option 2 (Download & visit): Click on one of the following forms, fill out, print and bring to City Hall along with required documents.

Option 3 (Onsite): Come into City Hall to sign up for service and bring required documents.

Required Documents for initiating service:

TWO (2) FORMS OF IDENTIFICATION FOR EACH APPLICANT FROM THE LIST BELOW ARE REQUIRED IN ORDER TO ACTIVATE YOUR ACCOUNT AND COMMENCE WATER SERVICE. THE FOLLOWING FORMS OF IDENTIFICATION, ONE OF WHICH MUST BE A PICTURE FORM OF IDENTIFICATION, ARE ACCEPTABLE: OFFICIAL DRIVER'S LICENSE OR STATE ID CARD (ISSUED BY STATE AS ID IN PLACE OF DRIVER’S LICENSE) • FEDERAL IDENTIFICATION CARD (PASSPORT AND/OR VISA, ALIEN REGISTRATION CARD) • MILITARY DISCHARGE PAPERS • VOTER’S REGISTRATION CARD • CERTIFIED COPY OF THE BIRTH CERTIFICATE • IRS INDIVIDUAL TAXPAYER IDENTIFICATION NUMBER CARD • MUNICIPAL, STATE OR FEDERAL EMPLOYMENT ID • MEDICAID OR MEDICARE IDENTIFICATION CARDS • STATE-ISSUED HUNTING AND FISHING LICENSE • STATE-ISSUED GUN PERMIT OR LICENSE • SOCIAL SECURITY CARD • EBT (ELECTRONIC BENEFITS TRANSFER CARD) • CONSULAR ID CARDS. (If applying in person, please bring the ORIGINAL forms with you and we will make a copy.)

Payments:

Payments may be made Online, via Dropbox located behind City Hall, or In-person.  Bank Draft is also available and can be setup Online or this Bank Draft form may be filled out and brought to our office.

Overview

Building where the Mayor’s office is held

This department establishes and maintains customer accounts for water, sewer and City garbage services, including monthly billing and payment collections.

The City of Bartlett also provides water service outside the city limits in most of the Annexation Reserve. Memphis Light, Gas, and Water Division provides water service in some parts of the Annexation Reserve. Note: Rates vary according to location within or outside city limits.

*** Any leak on the City's side of the water line is the City's responsibility, but any leak on the Customer's side of the water line is the sole responsibility of the Customer. ***

Family Funds Donation

In response to the critical needs of the Bartlett citizens, the Board of Mayor and Aldermen established a program to promote neighbors helping neighbors called Family Funds. 

Frequently Asked Questions

Family Funds Donation Form

Stormwater FAQs - Click here

Stormwater Appeal Form/Process - Click here


FY26 Sewer Rate Increase (June 2025) - Click here


Frequently Requested Documents

Helpful Links