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1-Home Page

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1. What are the business hours for Bartlett City Hall?

Bartlett City Hall is open Monday through Friday from 8:00 am to 5:00 pm except holidays.

2. Who are the members of the City's Board of Mayor and Aldermen?

Mayor David Parsons, Vice Mayor Jack Young, Alderman Brad King, Alderman Robert Griffin, Alderman David Reaves, Alderman Bobby Simmons, Alderman Kevin Quinn.

Contact Information

3. Where do I register to vote?

Voter's registration Forms are available at Bartlett City Hall & the Bartlett Library.
The Shelby County Election Commission may be contacted at (901) 222-1200 or by clicking on the following link. View Shelby County Election Commission website

4. What voting district do I live in?

You can find out what voting district you are in by using the precinct locator on the Shelby County Election Commission's web site.

Precinct Locator

5. How do I contact my Federal, State and Local Representatives / Legislators ?

See list.

Representatives / Legislators Contact Information

6. Where do I go for new Utility Services?

Please visit our Utility Services information page. View more...

7. How do I obtain a business license?

First, you must obtain written approval from the Planning Department, Code Enforcement Department, and the Fire Marshal. You will return these approvals to the Tax Department along with your completed application for business license. Please be sure to have the $15 application fee, which can be paid with cash or check, and the business owner’s driver’s license. This application is not on-line. It must be picked up at the Tax Department office.

8. What sports programs are offered by Bartlett Parks and Recreation?

Bartlett Parks and Recreation offers youth and adult recreational programs. Youth program include T-Ball, Baseball, Cheerleading, Girls Softball and Girls Volleyball. Adult programs offered include Softball for men, women and co-ed teams, Basketball for men and Volleyball for men, women and co-ed teams. All sign-ups and rosters are available in the Athletic Office at Singleton Community Center.

9. How do I start new water service or cancel my existing service?

Contact the Water Department by calling (901) 385-5585 or in person at Bartlett City Hall, 6400 Stage Road between 8:00 am and 5:00 pm.

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Athletics

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1. What sports programs are offered by Bartlett Parks and Recreation?

Bartlett Parks and Recreation offers youth and adult recreational programs. Youth program include T-Ball, Baseball, Cheerleading, Girls Softball and Girls Volleyball. Adult programs offered include Softball for men, women and co-ed teams, Basketball for men and Volleyball for men, women and co-ed teams. All sign-ups and rosters are available in the Athletic Office at Singleton Community Center.

2. When are sign-ups for youth sports?

Sign-ups for baseball, girls softball and girls volleyball are the first two weeks of February. Sign-ups for basketball, girls volleyball and cheerleading are the first two weeks September. Please refer to the calendar for specific dates.

3. How old does my child have to be to play?

For baseball, the child must be 5 before May 1st of the current year. For basketball, the child must be 5 before April 1st of the following year.

4. How do I reserve a field/court for practice?

Call (901) 385-5599 after 1:00 pm. Permits are not issued until Fridays at 1:00 pm for the following Monday-Sunday.

5. Are the fields playable for today?

You can contact the inclement weather hotline at (901)385-5595 to find out the status of field playability. A decision regarding field playability will be made by 3:00 pm Monday-Friday, Saturday by 7:00 am and Sunday by 10:00 am.

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Bartlett Extreme Swim Team

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1. How do I join the swim team?

Call the Bartlett Recreation Center to schedule a tryout with the swim team coach.

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Bartlett Station Municipal Center

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1. Can I arrive early for my event to decorate and setup?

Guests get access to their rental when scheduled time starts. Please ensure you allow enough time to setup, decorate and cleanup to the time you secure for your rental. NO early access is permitted.

2. How late can my rental go to?

Events must commence no later than 12am. 

3. Can I schedule a tour of the facility?

The building is shown Monday-Friday 9am-4pm, no appointment required.

4. When do I have to pay my full balance for my rental?

Two weeks prior to event the balance has to be paid in full. 

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Business Licenses

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1. Do I need to obtain a business license for both the City of Bartlett and Shelby County?

Yes. If your business is located within the Bartlett city limits, or if you do business in Bartlett, you will need to obtain both a city and a county license. Please see either the City of Bartlett’s website or call 901-385-6428 and Shelby County Business Tax 901-222-3059.

2. How do I obtain a business license?

First, obtain the Shelby County Business License (1075 Mullins Station).
Secondly, the Bartlett’s application packet is not on-line but is located within the city’s Tax Department. The process includes picking up the packet, filling it out and taking it to get approvals from the Zoning/Planning and Codes Enforcement Departments. The Fire Marshall approval will be needed for commercial buildings. Once the approvals and application have been completed, the original packet must be returned to the Tax Department with the $15 application fee, which can be paid in check or cash. In addition, a copy will be made of the Shelby County Business License and the business owner’s driver’s license. (TCA 67-4-723) The business license will be mailed to the physical location listed on the application.

3. What is a Personalty tax and why do I have to pay it?

Personalty tax is a tangible tax on the assets used to run and operate your business listed on an asset schedule provided by Shelby County. The Shelby County Assessor’s office provides the assessed value. If the asset schedule is not filed by March 1 with Shelby County, they will issue a forced assessment.

4. If my business closes what do I do?

Business closures are handled by the TN Department of Revenue. All closures will require that the business file a final/closed gross receipt tax return and remittance of all taxes. A copy of the final/closed business tax return must be given to the Bartlett’s Tax Department.
Also, the Shelby County Assessor’s Office Asset Schedule Department must be notified within 15 days after the date of selling or terminating the business. If the business asset schedule is not closed by December 31 of the year in which the business was sold or closed as assessment will be levied for the next year.

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Citizen Services

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1. Where can I submit a concern or request through the web-site?

To submit complaints/concerns online, please utilize our Citizen Requests forms. Citizen Request

2. How do I get involved in Neighborhood Watch?

For more information on groups in your area or to form your own neighborhood watch program,
Contact Lt. Todd Halford at 385-5510. Neighborhood Watch

3. What is the purpose of the Property Maintenance Code?

To protect public health, safety and welfare of the community. The International Property Maintenance Code governs a minimum standard of maintenance, appearance, conditions of all properties including but not limited to overgrown grass, weeds or noxious growths, inoperable vehicles, appliances, fencing, sidewalks etc. of residential and non-residential premises. Code Compliance

4. What permits are required in the City of Bartlett?

A permit is required for any alteration or repair to a building, any new building, fence, swimming pool, sign (new or face change), detached building, siding, decks, and special events. Separate permits are necessary for plumbing, electrical, mechanical & gas piping if these particular trades are being done. These subcontractor permits can only be obtained by licensed contractors of that trade. If you have any questions regarding permits, please contact our office at (901) 385-6425.
Code Construction

5. Where do I report a streetlight out in Bartlett?

A repair request may be submitted directly to Memphis Light Gas & Water on-line at www.mlgw.com/streetlightoutage or by phone at 820-7878.

MLG&W Street Light Request

6. How does Bartlett manage Residential Waste Collection?

Our Solid Waste Division is one of the most complete and efficient operations in the State of Tennessee. We recycle roughly 40% of the solid waste generated by our residents through a combination of our yard waste collections and drop-off recycling centers.
To learn about these services and more you may reach our Bartlett Solid Waste Complex @ 385-6486. Public Works/Solid Waste Division

7. How can I contact the Bartlett Area Chamber of Commerce?

You may reach the Chamber office @ (901) 372-9457.

Bartlett Area Chamber of Commerce

8. Where do I sign up for CERT classes?

One of the best ways to prepare for an emergency is to receive training through the CERT program. CERT is an acronym for Community Emergency Response Team. This program prepares the individual to help the community, home, and themselves in the event of a disaster. The Bartlett Fire Department offers CERT training on a regular basis. For more information contact Cindy Barnett at 385-5536.

CERT/Bartlett Fire Department

9. Where can I report information to Crime Stoppers?

To phone in a tip on a crime or a possible crime, simply call 382-MONY. Crime Stoppers/Bartlett Police Department

10. How can I contact the Shelby County Assessor's Office?

You may reach the Assessor’s Answer Center at 901-222-7001 or by accessing their web-site.

1. Phone - 901-222-7001.
   8:00 a.m. to 4:30 p.m. (Monday-Friday – except county holidays)
2. By Visiting their office at:

   1075 Mullins Station Road
   Memphis, TN 38134
   Phone: 901-222-7001
   Fax: 901-222-7199
   Open 8:00 a.m. to 4:30 p.m. Monday – Friday – except County holidays
   Plenty of convenient, free parking

Shelby County Property Assessor

11. When & Where are Bartlett City Meetings held?

All meetings are at 6:00 p.m. unless otherwise noted. A "special call" meeting may be held on any day, upon 24 hours notice posted at City Hall. Please view our Meetings Calendar for specific locations and agendas.

City Government Meetings

12. How do I contact the Shelby County Election Commission?

Shelby County Election Commission
157 Poplar Avenue, Suite 109
Memphis, TN 38103-1999
Administrative: (901) 222-1200
Voter Registration: (901) 545-4136
Candidate Services: (901) 545-2600 ShelbyVote.Com

13. Meet My Bartlett Elected Officials

City of Bartlett Elected Officials

14. How can I contact the Shelby County Health Department?

901-222-9000 Memphis and Shelby County Health Department

15. Can I renew my Driver's License on-line?

Yes!
State of Tennessee Department of Safety

16. What is the Mid-South Clean Air Coalition?

The Mid-South Clean Air Coalition (CAC) is a broad-based coalition of government, health, utility, transportation and business organizations from West Memphis, Arkansas, DeSoto County, Mississippi, Fayette and Shelby County Tennessee that are committed to improving air quality in our communities. Currently there are approximately 150 members of the coalition that meet on a regular basis to work toward improving our air quality.
Shelby County Health Department

17. Where can I check the Air Quality Forecast?

Memphis & Shelby County Health Department Air Pollution Office
For more information:
Contact the Air Monitoring and Forecasting Branch of
the Memphis and Shelby County Health Department
at (901) 544-7349.
Air Quality Forecast

18. What materials are accepted at our Recycling Centers?

Bartlett recycles roughly 40% of the solid waste generated by its residents! This accomplishment is made possible by community participation in our recycling centers and our yard waste recycling program.
Recycling Centers

19. Are there any restrictions on Neighborhood Notification Signs?

Signs are required to be professional in appearance and shall be a maximum of 2’ X 3’ in size with an overall maximum height of 4 feet when installed. Signs shall be a removable type of construction consisting of wire stands and corrugated plastic signage board. One sign may be placed at each entrance to the Neighborhood/Subdivision and shall be visible to residents as they leave the Neighborhood/Subdivision. Signs are required to be placed toward the interior of the Neighborhood/Subdivision and on the residence side of the sidewalk. Signs may be placed six (6) days prior to a scheduled meeting and are to be promptly removed after the completion of the scheduled meeting. The Neighborhood/Subdivision Association representative(s)shall be responsible for the installation, removal, and the maintenance of the signs.

20. Where is the Memphis & Shelby County Hazardous Waste Facility located?

This facility is located off of Farm Rd. between Walnut Grove and Mullins Station @ 6305 Haley Rd.
OPEN: TUESDAYS and SATURDAYS
HOURS: 8:30 a.m. till 1:00 p.m.
Memphis & SC Hazardous Waste Collection Facility

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City Government

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1. Who are the members of the City's Board of Mayor and Aldermen?

Mayor David Parsons, 

Vice Mayor Jack Young, 

Alderman Brad King, 

Alderman Robert Griffin, 

Alderman David Reaves, 

Alderman Bobby Simmons, 

Alderman Kevin Quinn

Contact Information

2. Which Alderman represents my district?

All Bartlett Aldermen serve at large. They all represent all of Bartlett.

3. When and where do the Board of Mayor and Aldermen meet?

The Bartlett Board of Mayor & Aldermen meets on the 2nd and 4th Tuesday of each month at Bartlett City Hall, 6400 Stage Road at 6:00 pm. Board agendas are posted on the bulletin board outside of City Hall and also on the web page at www.cityofbartlett.org no more than three days before the meeting.

4. How do I get an item placed on the agenda for the Board of Mayor and Aldermen?

Citizens may speak on any topic for up to three minutes during Open Discussion at the end of every Board of Mayor and Aldermen meeting.

5. How do I volunteer to serve on a city-appointed board or commission?

To volunteer, you must be a resident of Bartlett. Please send a letter to Mayor Parsons stating the board or commission you are interested in, a little bit about yourself and your background/qualifications, and list all contact information (home address, home phone, work phone, fax number, cell phone, e-mail address). The letter can be mailed to Mayor David Parsons, 6400 Stage Rd., Bartlett, TN 38134 or e-mailed to him at dparsons@cityofbartlett.org

List of Boards and Commissions

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Code Compliance

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1. When does my sidewalks/inlet need to be replaced?

Anytime the condition of your sidewalks or inlet pose a possible hazard to the general public. This can be caused by broken or raised concrete. Asphalt is not allowed on an inlet. Contact Code Compliance for sidewalk inspection

2. When is grass or weeds considered overgrown?

If grass or weeds are taller than 9 inches, it is considered overgrown.

3. What is considered a stagnant pool?

A pool that is green, breeding mosquitoes or algae is considered stagnant and must be treated.

4. Can a legal vehicle be parked on a public street?

A vehicle must be moved every 72 hrs. if parked on a city street.

5. Where can an RV be legally parked?

RVs must be placed in rear or side yard, behind front setback. If the property is located on a corner lot, you have two front setbacks.

6. Can a vehicle be stored on private property?

If a vehicle is not legally licensed or not operable, it must be placed within an enclosure. A vehicle that weighs under 14,000 pounds, GVWR, has a legal license and is operable, can be placed on a solid, dust free, surface, such as a concrete or asphalt drive, in the front setback. If it is stored in the side or rear of the property, it can be parked on the grass.

7. What are the requirements for all real estate signs?

COMMERCIAL REAL ESTATE SIGN REQUIREMENTS

• A permit is required for all Commercial Real Estate signs. The following is required to make a application for permit:

1. A site plan, showing placement of sign and distance from roadway.
2. A picture of the sign, with dimensions.
3. Name and phone number of responsible party.
4. PERMIT MUST BE RENEWED EVERY 6 MONTHS, AS LONG AS SIGN IS UP.

• RESTRICTIONS:

1. Only one sign per property, no matter the size.
2. Max. square footage of signage is 20 sq. feet; if sign is two sided, 10 ft. per side is max.
3. Max. height of sign is 5 ft., measured from ground to tallest point of sign.
4. No banners, pennants or decorative flags can be attached to the sign.

RESIDENTIAL REAL ESTATE SIGN REQUIREMENTS

• No permit is required. The following is the restrictions on placement of the sign.

1. Only one sign per property.
2. Max. size per sign is 6 sq. ft.
3. No off premise signs allowed, such as directional or open house.
4. Signs must be placed on property, not in the easement/right of way.

Any illegal residential signs will be removed by Code Compliance.
CODE COMPLIANCE

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Code Enforcement

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1. When is a permit required?

A permit is required for any alteration or repair to a building, any new building, fence, swimming pool, sign (new or face change), detached building, siding, decks, and special events. Separate permits are necessary for plumbing, electrical, mechanical & gas piping if these particular trades are being done. These subcontractor permits can only be obtained by licensed contractors of that trade. This list might not be all inclusive. For additional information, please contact Code Enforcement at (901) 385-6425.

2. How do I obtain a Permit Application Form & how long is the permit valid?

A Permit Application Form can be obtained from our office at 6382 Stage Road from 8:00 a.m. to 5:00 p.m., Monday through Friday or by downloading the appropriate form HERE. Other documentation may be required for our office to issue a permit. A permit is valid for 6 months provided construction has begun and inspections have been started. If more than 6 months elapses between inspections, the permit becomes void.  

3. What documents do I need to bring along to apply for a permit?

Depending on the work to be done, certain documentation is required. Most work that is done will require a copy of the Surveyor's Plot Plan. This document looks like a map of the property and should be in your closing papers. Please contact our office at (901) 385-6425 if you have any questions regarding what documentation will be needed to apply for a permit.

4. How do I schedule an inspection?

You can call our office at (901) 385-6425 to schedule an inspection. We make next day inspections unless there is an open ditch, which we will make those the same day they are called in. All inspections must be called in by the person who obtained the permit(i.e. electrical inspection called in by electrical contractor).

5. Why are inspections needed?

Inspections are required to make sure the work is being done properly. We make sure through our inspection process that the code is being followed and no unsatisfactory work, faulty materials or violations to the code are being made that could result in unsafe or hazardous conditions for you, your family, employees or the general public.

6. What types of inspections are required?

It depends on the type of work being done. Our office has compiled a flow chart of what typical inspections are to be made for the type of job you are requesting a permit for. Please request a copy of a flow chart when you apply for your permit.

7. If I have a technical question about my project, who should I contact?

Our inspectors are in the office from 8:00 am to 9:00 am and then again from 4:00 pm to 5:00 pm. They will be glad to assist you during these hours to answer any questions you might have. Our office number is (901) 385-6425.

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Engineering Department

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1. How can I subdivide my property?

Submit a plan to the Planning Office.

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Family Assistance Commission

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1. Who is eligible for assistance?

Any individual or family living within the City limits of Bartlett whose health, safety and general welfare may be endangered by their lack of resources is eligible for assistance. The Family Assistance Commission also uses the income guidelines set by the Shelby County Housing Rehabilitation Program to determine eligibility.

2. How can a citizen apply for assistance?

Print and fill out the assistance application or call (901) 385-6449 to request an application be mailed to you.  Return the application to Penny Medlock, City Clerk, 6400 Stage Rd., Bartlett, TN  38134

Assistance Application

3. What assistance is given to citizens in need?

The Family Assistance Commission works to match citizens’ needs with a governmental agency, non-profit charitable organization, a local church or private businesses. If other help is not found, the Family Assistance Commission can assist citizens with payments for goods and services.

4. Is cash given to people in need?

No. Cash is never distributed to citizens in need. Assistance may be given in the form of a check made out to the supplier of goods and services or the donation of a store gift card.

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Family Funds Program

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1. How can I make a donation?

Just add a $1 or more to your monthly Bartlett water bill. Please print and fill out this donation form.

2. How can I make a one-time donation?

Please make checks payable to:
City of Bartlett Family Assistance Commission

Mail checks to:
Bartlett City Hall
Attn: Finance Department
6400 Stage Road
Bartlett, TN 38134

3. Will my donation be tax-deductible?

Contact your tax preparer or tax attorney to find out if your donation will be tax-deductible.

4. How can I stop my monthly donation?

Contact the Bartlett Water Department at 385-5585 to terminate the monthly donation added to your water bill.

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Finance Department

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1. How do I enroll in the Family Funds Donation Program?

To enroll in the Family Funds Donation program, complete the following steps:
1. Print and complete the Family Funds Donation Form including signature.
2. Return form either by mail or in person to:
Bartlett Water Department
6400 Stage Road
PO Box 341027
Bartlett, TN 38184-1027

For questions or to terminate your donation, call the Water Department at (901) 385-5585.

Family Funds Donation Form

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Fire Department

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1. Why does the ambulance crew ask for my insurance information?

The Bartlett Fire Department bills your medical insurance directly. That is why we need all of the information on the card. Such as billing address, phone numbers, certain codes that your insurance company may use.

2. How do I receive a copy of a medical record?

Medical Reports are confidential documents protected by the Health Insurance Portability and Accountability Act(HIPAA).
To request a medical report you must complete a Medical Consent Form for Disclosure of Medical Information (see link at bottom of page). This form must be notarized. NO EXCEPTIONS! Do not sign it until in the presence of a notary. There is a notary in the office where the report must be taken (Station 1 at 2939 Altruria Rd., on the corner of Altruria Rd. and Stage Road). You must show proof of ID.
If the patient is a minor, you must show the birth certificate of the patient. If the patient is not a minor and deceased, a power of attorney document, marriage license or death certificate must be provided. Request have been rejected due to patient was alive and in the hospital, unable to come to the office and spouses requesting the record.
We are very strict on these rules to protect patient identity and medical information.
There is no fee for the first 5 pages and $0.25 for each additional page.
These can normally be processed immediately.

Medical Consent Form

3. What is CERT? How do I receive training? Who should take CERT?

Refer to Fire Department Other Services, Community Emergency Response Team

4. What are HELP/OK posters for? How do I get them?

Refer to Fire Department Other Services, Help/OK

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Garbage Collection

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1. What should I do with my leaves?

You have 4 options:
1- Mulch your leaves with a lawnmower. Decayed leaves provide excellent fertilization for your yard and plant beds.
2- Rake them to the curb, not in the street, during "LOOSE LEAF COLLECTION SEASON", November 1 through March 31. Please be advised that delays for this service are not uncommon due to large volumes of leaves placed at the curb for collection.
3- Bag and place them at the curb (not in the street) for weekly collection on your regular garbage collection day.
4- Place them unbagged in your yard waste cart for collection on your regular garbage collection day.

2. Does the city provide a recycling facility?

Yes! For more information click on the link below.

Bartlett Recycles Recycling Center Information

3. How do I dispose of my old Appliance?

A $25 fee will be charged for the pickup of all major appliances. The owner must visit City Hall or Public Works to purchase a 'sticker' for pickup. More...

4. Where can I dispose of hazardous waste?

Memphis and Shelby County
Hazardous Waste Collection Facility

Location: 6305 Haley Road, next to Penal Farm/Shelby Co. Corrections Ctr.

Hours of Operation: 8:30am – 1:00pm
Tuesdays and Saturdays
Cost: No charge

Open to Shelby County Residents ONLY! Proof of residency may be required.

Items Accepted:
• Aerosol spray cans
• Automotive fluids
• Batteries
• Construction & Home repair products
• Electronics (no televisions)
• Flammable liquids
• Pool Chemicals
• Other (moth balls, insect repellant, mercury, and thermostats)

Limits: 15 gallons or 100 pounds per vehicle per month.

Items Not Accepted:
• Commercial waste
• Explosives
• Medical waste
• Non-propane cylinders, fire extinguishers, oxygen bottles, and wielding tanks
• Radioactive waste
• Refrigerants
• Cooking oil and grease
• Microwave ovens
• Copiers
• Tires
• Unidentifiable items

For more information please call
Bartlett Solid Waste Services
385-6486
or
Bartlett Public Works
385-5570

5. How do I dispose of paint, batteries, tires, and oil?

Paint - mix it 50/50 with sand or dirt and place in cart
Batteries - Auto Zone will accept them or you may deliver them to our Solid Waste Complex - 5250 Shelter Run Lane
Tires - place up to 4 on the curb for collection on Tuesday and Thursday
Oil - Auto Zone and possibly other area auto parts and lubrications centers accept used motor oil

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General Information

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1. Where do I get a marriage license?

The Shelby County Clerks office issues marriage licenses at three locations:

Downtown at 150 Washington Avenue
(8:00 a.m. to 4:15 p.m.)

1075 Mullins Station Road
(9:00 a.m. to 5:15 p.m.)

Millington City Hall, 7930 Nelson
(8:00 a.m. to 4:15 p.m.)

Call 901-222-2300 for more information. Shelby County Clerk Web Site

2. Where do I get or renew my car tags?

License plates, car titles and registrations are done at the Shelby County Clerk's office. There are three locations:

Downtown at 150 Washington Avenue
(8:00 a.m. to 4:15 p.m.)

1075 Mullins Station Road
(9:00 a.m. to 5:15 p.m.)

Millington City Hall, 7930 Nelson
(8:00 a.m. to 4:15 p.m.)

For information about mailing your renewals or on what papers are needed or to check prices, call 901-222-3000.
Shelby County Clerk Web Site

3. Where do I get a driver's license?

The State of Tennessee Department of Safety issues driver's licenses.

There are several locations in Shelby County to get your driver's license renewed. The closest one is at 6340 Summer Avenue in Bartlett. 901-543-7920 Driver's License Renewal Locations

4. How do I get a disabled placard?

You can get a disabled placard or a permanent handicap license plate at any of the Shelby County Clerk's Office locations. You will need to get an application and take it to your doctor and then return it to the Shelby County Clerk's Office.

Downtown at 150 Washington Avenue
(8:00 a.m. to 4:15 p.m.)

1075 Mullins Station Road
(9:00 a.m. to 5:15 p.m.)

Millington City Hall, 7930 Nelson
(8:00 a.m. to 4:15 p.m.)

Call 901-222-2300 or 901-222-6950 for more information. Shelby County Clerk Web Site

5. Where do I get a copy of a birth or death certificate?

The Memphis and Shelby County Health Department's Vital Records Office. They have two locations where you can get birth certificates in person:

Vital Records Office
Memphis & Shelby County Health Dept.
814 Jefferson, Rooms 101-103, Memphis, TN 38105
Office Hours are Monday - Friday 8:00 a.m. to 4:00 p.m.
Both Birth & Death Certificates available at this location.

Only birth certificates are available at their satellite location in the Hickory Hill Center (no death certificates here).

Kirby Center Cove, Suite 105
(Near Kirby & Winchester)
Office hours are Monday - Friday 8:00 a.m. to 4:00 p.m.

For Birth or Death Certificates call 901-222-9693.

You may also get a copy from the State of Tennessee Office of Vital Records. Memphis & Shelby County Health Department Web Site

6. What school district is my child in?

See the Bartlett City School's school zone locator to find out which school your child will attend or you can call 901-202-0855.

https://www.bartlettschools.org/apps/pages/index.jsp?uREC_ID=245383&type=d&pREC_ID=575202 

School Zone Locator

7. Who do I call when my power goes out?

Call Memphis Light Gas & Water (MLGW) at 901-544-6500

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Holiday Lighting Contest

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1. Do I have to be a Bartlett Resident?

Yes.

2. When is the judging?

Thursday, December 18 starting at 5:30 p.m.

3. When do I need my lights on for the judging?

Lights need to be on each evening from December 11 through December 18. This applies to residential and commercial properties.

4. How are the home winners selected?

The Bartlett City Beautiful Commission divides the City of Bartlett into subsections; each member of commission has their assigned section. By using their own preference, each judge selects the best decorated home in their section.

5. How are the commercial property winners selected?

There is one award for commercial properties. The Bartlett City Beautiful commissioners commute together in the evening of the 18th and by using their own preference, select the best decorated.

6. If I win, what award do I receive?

A yard sign and a handsome plaque stating winning position. This applies to residential and commercial properties.

7. When and how long do I keep the yard sign?

The yard sign will be awarded to the winners the night of judging or the next day. The first week of January the yard sign will be retrieved by Bartlett City Beautiful. This applies to residential and commercial properties.

8. What should I do if the yard sign is stolen or damaged?

If the yard sign is damaged, contact Bartlett City Hall, 385-6400, and the receptionist will contact the Bartlett City Beautiful and the yard sign will be placed out of service for repairs.

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Parks & Recreation

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1. How do I report a maintenance concern at one of the Parks?

You may telephone the Parks and Recreation Administrative Office at (901) 385-5590 for all concerns or questions regarding parks, including the maintenance.

2. When and where does the Park Board meet ?

The 2nd Thursday of each month at the Senior Center, 5727 Woodlawn St., across from Bartlett High School.

3. How do I rent a park pavilion or gazebo?

Please call 901-385-5590 for reservation and rates.

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Performing Arts Center

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1. Where is BPACC located?

We are located just south of Hwy 70 at 3663 Appling Road. Here is a link via google map and directions can be found on our website.

2. What type of performances does BPACC offer?

BPACC has a taste of something for everyone! We have both adult and family friendly offerings, summer camps, and a variety of other interesting programs! Check out BPACC.org for more information.

3. What is the best way to find out about BPACC performances?

Follow us on Facebook, Twitter, Instagram or YouTube to stay up to date with what’s going on at the center. You can also subscribe to our mailing list!

4. What is the box office number?

(901) 385-5588

5. What are the box office hours?

Box Office hours are M-F, 10AM-2PM

6. Can I order tickets on the telephone?

Yes. We can take MasterCard, Visa or Discover! Call 901-385-5588 to order tickets over the phone.

7. Can tickets be purchased online?

Yes. Visit our website, and click Buy Tickets!

8. How large is the BPACC auditorium?

BPACC has a 350 seat auditorium.

9. Are BPACC facilities available for rental?

BPACC is a great choice for your next meeting or event! Call the center at 901-385-6440 and ask to speak to the Operation’s Manager for more details.

10. Does BPACC offer Group Ticket Sales for performances?

There's no better way to enjoy a concert or theatrical event than by attending with a group of friends. BPACC offers a 25% discount to groups of 15 or more!

11. Does BPACC offer programs for children?

We have several wonderful youth programs! During the summer we host a variety of theatre and arts camps. We locally produce youth-centric shows, and Missoula Children’s Theatre!

12. Does BPACC ever hold theatrical auditions?

Yes! For upcoming auditions visit BPACC.org for details!

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Planning & Economic Development

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1. Do I live in the Bartlett reserve area?

Please call our office at 385-6417 for this information.

2. Where will my child go to school?

Check out the Shelby County School Board Website School Locator

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Police Department

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1. How do I pay a Traffic Ticket ?

Traffic tickets may be paid directly to the City Court Clerk, follow the link for hours and contact information. Court Clerk Page

2. How can I get a copy of an incident or accident report?

Copies of reports can be obtained from our records Division. The office is open Monday- Friday 8 am to 5 pm, excluding holidays. Contact the records Division regarding any costs. Records Division

3. Where can I get a vacation or security check?

Please utilize our Citizen Request Portal link provided below or choose "Submit a Request" from our Home page. Citizen Request Portal

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Property Tax

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1. When will I receive my City of Bartlett property tax bill?

Tax bills are mailed to homeowners prior to December 1, and are payable through February 28. Taxes become delinquent March 1. Prior year taxes are collected by Shelby County.

2. Will my mortgage company be notified that my taxes are due?

A tax file is emailed to all of the major mortgage companies so they may identify the parcels they need to pay.  However, a homeowner with a mortgage should forward tax notices received to their mortgage company.

3. Who appraises my property?

The Shelby County Assessor's office is responsible for appraising all properties in Shelby County. They are located at: 1075 Mullins Station Road, Memphis, TN.
More....

4. Who do I contact regarding a change of ownership or mailing address?

All appraisal changes as well as changes in ownership come from the Shelby County Assessor's office (901-222-7001).

5. Are there other locations where I may pay my delinquent City of Bartlett property taxes?

Delinquent taxes may also by paid at the Shelby County Trustee's office at 157 Poplar Ave between the hours of 8:00 am - 4:30 pm, Monday - Friday.

Shelby County Trustee's office

6. Does the City of Bartlett offer any tax relief programs?

State Tax Relief may be available to citizens 65 or older, with income of $29,860 or less in 2018, 100% permanently disabled veterans as determined by the Veteran's Administration or permanently disabled as rated by the Social Security Administration. City of Bartlett tax relief applications can be obtained from the Shelby County Trustee at 901-222-0200.

7. Does the City of Bartlett offer a Tax Freeze Program?

Tax Freeze may be available to citizens 65 or older, with income of $39,250 or less in 2018. Contact the Shelby County Trustee's office at 901-222-0200 for a City of Bartlett application.

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Public Works

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1. What should I do with my leaves?

You have 4 options:
1- Mulch your leaves with a lawnmower. Decayed leaves provide excellent fertilization for your yard and plant beds.
2- Rake them to the curb, not in the street, during "LOOSE LEAF COLLECTION SEASON", November 1 through March 31. Please be advised that delays for this service are not uncommon due to large volumes of leaves placed at the curb for collection.
3- Bag and place them at the curb (not in the street) for weekly collection on your regular garbage collection day.
4- Place them in your yard waste cart for collection on your regular garbage collection day.

2. How do I dispose of my old Appliance?

A $25 fee will be charged for the pickup of all major appliances. The owner must visit City Hall or Public Works to purchase a 'sticker' for pickup. More...

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Purchasing

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1. How do I get on the bid list for notification of new opportunities?

Please visit www.cityofbartlett.org/bids and sign up to be alerted via email of new bid opportunities.

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PW - Animal Shelter-Control

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1. How much is the adoption fee?

The adoption fee is $86.00 for dogs and $80.00 for cats. The fee includes the spay or neuter, current vaccines, deworm, heartworm test (if age appropriate) or Felv/FIV test, microchip & registration, rabies tag and certificate.

2. How do I become a Volunteer?

You must attend a Volunteer Seminar and fill out a Waiver Form (see available documents) Volunteer seminars will be conducted three times a year.  Please contact the shelter for more information regarding dates and times for future orientation classes, or check the website for upcoming events.

Download the Volunteer Waiver Form

3. Can I surrender my animal to the shelter?

Yes. You must provide proof you are a Bartlett Resident, have proof of all vaccines within the last 6 months, and pay a $25.00 surrender fee..

4. What are the shelter hours?

Monday thru Friday 9:30 a.m. to 4:30 p.m. and Saturday 10:00 a.m. to 3:00 p.m.  Sundays-Closed.

5. How do I get to the animal shelter?

5220 Shelter Run Lane: Beginning on Old Brownsville Road at Billy Maher, continue East towards Rivercrest Elementary School and the water tower, before the school, turn left onto Guffin Road, and take the second right on to Shelter Run Lane. See map

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Recreation & Fitness Center

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1. What are the Recreation and Fitness Center Hours?

Monday-Thursday 5:00 am to 10:00 pm
Friday 5:00 am to 8:00 pm
Saturday 8:00 am to 6:00 pm
Sunday 1:00 pm to 6:00 pm Home

2. What is the busiest time?

Due to popularity of our morning excercise classes, our peak morning hours are between 9:00 am and 11:00 am and our busiest hours at night are between 5:30 pm and 8:30 pm. Group Exercise Schedule

3. When are your classes? Is there a charge?

We offer classes as early as 5:15 am and as late at 7:00 pm. Aerobics, Senior Fitness and Water Exercise classes come free with the membership. Due to a limited number of spin bikes and Barre space, you must sign-up at the Front Desk to participate in all spin classes and Barre classes. Minimum age to participate in group exercise is 14 unless otherwise posted. All classes are first come, first serve.

Exercise Schedule

4. What is the pool temperature? How do you regulate the chemicals?

The water temperature of the pool is set at 83 degrees in order to provide an appropriate temperature for the wide variety of pool users including lap swimmers, open swimmers, water / arthritic exercise participants, and recreational swimmers. All chemicals are regulated through a complex computerized management system that automatically adds chemicals as needed.

Aquatics Center

5. Is there a charge for a fitness assessment or strength orientation?

The initial Fitness Assessment and Strength Orientation is included in the membership for each member 16 years of age and older. However, each additional assessment is $25 and appointments are required for both.

6. Is there a time limit on the machines?

During peak hours, there is a 30 minute time limit on all cardio equipment. All of the treadmills are programmed to a 35 minute time limit. Youth between the ages of 12-15 may use the bikes or elliptical trainers only after successfully completing the Youth Recreation Certification or JYM program or under direct adult supervision. Youth under the age of 16 may not use the treadmills or stepmills at anytime. Cardiovascular Room

7. Is there always availability to swim? Lap swim or open swim?

We always have an area open for free swim. There are usually a couple of lanes marked off for lap swimming. During the summer the free swim area is limited due to the continuous swim classes and swim team practices. Aquatics Center

8. Do I need to show proof of residency?

We need proof of residency for all Bartlett residents. This can be with a current utility bill, or property tax records. If you do not own the home that you are living in, then you will need to provide a copy of your lease agreement. Other forms of proof i.e. cell phone bills, bank statements, may be accepted upon approval from management.

9. Can I join month to month?

**Updated November 1, 2016. The BRC now offers memberships on a continuous billing basis with the ability to cancel your membership with 30 days written notice. Yearly memberships are still available.

10. Can I rent a locker?

Lockers can be reserved for the year for $60.00, otherwise the lockers are on a day to day basis. We do not provide a lock for the lockers so it is highly recommended that you bring your own.

11. Do you provide soap, towels, etc.?

There are liquid soap dispensers provided in the showers. We do not provide shower towels or workout towels. A BRC-logoed workout towel is available for purchase at the Front Desk.

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Senior Center

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1. How much is a membership to the Bartlett Senior Center?

The Bartlett Senior Center offers two types of membership for adults age 50+.  A Basic Membership is only $15 annually, and a Premium Membership is $21 monthly.  For more details on amenities included in each type of membership, please call 901-385-6439.

2. What age do I have to be to join?

The Bartlett Senior Center welcomes adults age 50+ to join and enjoy all the memberships benefits we have to offer.

3. Do I have to be a Bartlett resident to join?

There is no residency requirement to join the Bartlett Senior Center. Many adults age 50+ from the surrounding communities enjoy the membership benefits we offer.

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Singleton Community Center

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1. Where is Singleton located?

Singleton is located at 7266 Third Road in Bartlett. Third Road runs between Memphis-Arlington Road and Appling Road.

2. Do I need an ID card to participate at Singleton?

You only need an ID card if you use the gym for Open Play basketball and/or pickleball. ID cards are available for purchase in the Main Office for $40/year for Bartlett Residents and $60/year for Non-Residents. Patrons also have the option of purchasing a one-time Day Pass for $5.

3. Do you rent your facility?

Yes! We have an auditorium with a capacity of up to 230 people. A kitchen comes with this rental and there is a stage. We have class rooms that can be rented for smaller events. We also have a gym that is available for rent for basketball tournaments, volleyball tournaments and even martial arts tournaments. Please call 385-5593 for prices and availability.

4. What classes do you offer at Singleton?

We have a wide variety of programs and activities at our facility including dance, martial arts, music, fitness, arts & crafts, preschool, CPR, ACT Prep, Driver's Ed, and other special interest classes. Visit our website for more details: www.cityofbartlett.org/singleton

5. What type of sports activities are offered at Singleton?

Youth and Adult sports are available and are run by the Athletics Department which is located at Singleton Community Center. Please contact the Athletics Office at 385-5599 for more information.

6. Can I volunteer for Singleton Events?

YES! We have several special events throughout the year and we can always use volunteers. For more information please call our Main Office at 385-5593.

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Utility/Water Billing

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1. How do I start new water service or cancel my existing service?

Contact the Water Department by calling (901) 385-5585 or in person at Bartlett City Hall Bldg, 6400 Stage Road between 8:00 am and 5:00 pm.

2. How often will I receive a Water Bill?

You will be billed once a month in the form of an 8.5 x 11 billing statement . Customers may opt to receive the billing statement via email.  Your consumption is calculated by subtracting last month's water meter reading from the current month's reading.

3. What are the monthly rates for Water and Sewer?

See the City of Bartlett's Water & Sewer Rates chart.

4. Where can I pay my Water Bill and what forms of payment are accepted?

Bartlett Water Bill Payment methods and locations: Please return the bottom portion of your bill statement with your payment in order to ensure accurate processing. 

** Cash ONLY is accepted as payment for services that have been disconnected for non-payment or for returned checks. Payment must be made in person. 

Acceptable forms of payment:

Payments by Check (payable to Bartlett Water Department) may be: 

• Mailed to Bartlett Water Department, PO Box 341027, Bartlett, TN 38184-1027,
• Made in person at Bartlett City Hall, 6400 Stage Road,
• Deposited in the Drop Box located in the parking lot behind Bartlett City Hall, 6400 Stage Road (available 24hrs. a day) 

Payments by Cash may be: 

• Made in person at Bartlett City Hall, 6400 Stage Road.

Payments by Bank Draft: 

• Bank Drafts are processed on the due date which appears on your monthly water statement. There is no charge to the customer for this service. 

Payments by Credit Card:

• Made online at www.cityofbartlett.org/onlinepayments
• Made in person at Bartlett City Hall, 6400 Stage Road.
• Recurring Automatic Credit Card payment service enrollment available online from within your account

Bank Draft Authorization form.

5. How do I enroll for automated Bank Draft?

Enrollment in Automatic Bank Draft can be done from one of the following methods:

Online while signed in to your account @ www.cityofbartlett.org/onlinepayments  

In person at Bartlett City Hall, 6400 Stage Rd

By Mail (Follow steps below):

1. Print and complete the Bank Draft Authorization form including signatures. 
2. Attach a voided check 
3. Return above items either by mail or in person to: Bartlett Water Department 6400 Stage Road PO Box 341027 Bartlett, TN 38184-1027 

**NOTE: Your water account must have a zero balance to enroll in the bank draft program. For questions, call the Water Department at 901-385-5585.

Bank Draft Authorization form

6. What is the Family Funds Donation Program?

In response to the critical needs of the Bartlett citizens, the Board of Mayor and Aldermen established a program to promote neighbors helping neighbors called Family Funds. The Family Funds program gives Bartlett's water customers the opportunity to add $1 or more to their monthly water bill to help a neighbor in need.

By adding $1 or more to your water bill, you can help prevent the termination of a cancer patient's water service or a family's electricity. The Family Assistance Commission oversees and distributes the money donated to the Family Funds program. The Commission's sole purpose is to identify Bartlett individuals and families whose health, safety, and general welfare are clearly in jeopardy and help those in need with finding the best assistance.

If you are interested in making a one-time donation to the Family Assistance Commission, please make checks payable to:
Family Assistance Commission
Mail to:
Bartlett City Hall, c/o Finance Department
6400 Stage Road
Bartlett, TN 38134

7. How do I enroll in the Family Funds Donation Program?

To enroll in the Family Funds Donation program, complete the following steps:
1. Print and complete the Family Funds Donation Form including signature.
2. Return form either by mail or in person to:
Bartlett Water Department
6400 Stage Road
PO Box 341027
Bartlett, TN 38184-1027

For questions or to terminate your donation, call the Water Department at (901) 385-5585.

Family Funds Donation Form

8. How do I shut off my water in case of emergency or repair?

Your water meter is located in the ground near the street or curb. A special 'key' tool or a pair of pliers may be used to turn the water off. Newer homes have a master cut off which is usually painted blue and located inside of the house.

9. Why is my water bill so high due to a leaky toilet?

A running or malfunctioning toilet can consume a remarkable amount of water during a short period of time. Check and repair quickly. The Water Department can help with a one-time leak adjustment to your water bill. Contact the Water Department at (901) 385-5585 immediately if this occurs.

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Wastewater Treatment

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1. What is wastewater?

Wastewater is “used” water, generated by homes, industry, schools and businesses. On the average, each person in the United States contributes 50 to 100 gallons of wastewater everyday. If you turn on your faucet and wash your hands, run the garbage disposal, take a shower, or flush the toilet, once it’s in the drainpipe, it becomes wastewater, which is also called “sewage”.

2. What is wastewater treatment?

Wastewater treatment is the process of cleaning used water so that it can be returned safely to your environment. Wastewater treatment is the last line of defense against water pollution, protecting public health and the aquatic organisms in the receiving water.

3. How much wastewater does the Bartlett plants treat?

On the average, about 1.2 million gallons per day (that’s more than 800 gallons per minute!) are treated at the plants.

4. How do we know that the plants are run well?

The Wastewater Treatment Plant operates under a discharge permit issued by the Tennessee Department of Environment and Conservation, by authority of the US Environmental Protection Agency. This discharge permit specifies operating conditions, including strict discharge limitations on the final effluent. Operating personnel are required to be certified by the State Wastewater Operator Certification Board, at a level corresponding to the level of complexity and the design flow of the plant. The plant is also inspected annually by staff from TDEC’s Regional Environmental Assistance Office.

5. How long does it take to clean the wastewater?

On the average, a drop of wastewater will spend about 24 hours traveling through the plant while undergoing treatment.

6. What are biosolids?

Biosolids are the nutrient-rich organic material produced by treating wastewater solids. After processing and treatment, they can be beneficially recycled as a fertilizer and soil amendment.

7. Why doesn’t the city just put biosolids in the landfill?

Recycling biosolids in farms captures the nutrients and provides real benefits to crops and soils. Because the safety of this practice has been demonstrated for decades, Tennessee Dept. of Environment and Conservation encourages recycling.

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Water Treatment

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1. Does Bartlett supply its own water or buy from MLG&W?

Bartlett has 4 treatment plants, with deep water wells, that can provide 18 MGD.

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Yard of the Month and Civic Pride

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1. Do I have to be a Bartlett Resident?

Yes.

2. When is the judging?

April through October each year.

3. Do I need to be home to receive the award?

No. However, you will be contacted by a Bartlett City Beautiful volunteer, and at the earliest convenience, your signature will be required for our records.

4. How are the yard winners selected?

The Bartlett City Beautiful Commission divides the City of Bartlett into subsections; each volunteer of commission has their assigned section. By using their own preference, the best yard in their section is chosen.

5. How is the civic property winners selected?

The Bartlett City Beautiful Commission divides the City of Bartlett into two subsections; one volunteer of commission has their assigned section. By using their own preference, the best business lawn in their section is chosen.

6. If I win, what awards do I receive?

(This applies to residential and commercial properties.)

A handsome ‘Bartlett City Beautiful Yard of the Month’ sign.

An attractive certificate hand signed by Mayor A. Keith McDonald.

The winner’s address will be published on the City of Bartlett’s website.

An invitation to a fall reception to recognize all Yard of the Month winners for the year.

7. When and how long do I keep the yard sign?

The yard sign will be awarded to the winners at the beginning of the month. At the end of the month the yard sign will be retrieved by the Bartlett City Beautiful Commission volunteers.

This applies to residential and commercial properties.

8. What should I do if the yard sign is stolen or damaged?

If the yard sign is stolen, call the Bartlett Police.

If the yard sign is damaged, contact the Office of Community Relations, 385-5589, and they will contact the Bartlett City Beautiful and the yard sign will be placed out of service for repairs.

9. Can I nominate a yard or my yard for Yard of the Month?

Yes, Provide street address communityrelations@cityofbartlett.org The address will be forwarded to the appropriate volunteer of the commission for viewing. This process does not guarantee a Yard of the Month selection. A yard nomination is good for one judging per growing season.